Divine Pearll – Privacy Policy

At Divine Pearll, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect it. By using our website and services, you agree to the terms outlined in this policy.

Last Updated: November 19, 2024

1. Information We Collect

We collect information to provide you with a better shopping experience. This information is necessary for processing orders, communicating with you, and improving our services. The types of information we collect include:

  • Personal Identification Information:

    • Name
    • Email address
    • Shipping and billing address
    • Phone number
    • Payment information (credit/debit card details or PayPal account information)

  • Non-Personal Identification Information:

    • Browser type
    • IP address
    • Device type (desktop, mobile)
    • Pages visited on our site
    • Referring website or search engine

  • Cookies:

    • We use cookies to improve your experience on our website by remembering preferences and providing personalized content. Cookies are small files stored on your device that help us analyze web traffic and improve our services.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

  • Order Processing: To process your orders, confirm your purchase, and ship the items to you.
  • Payment Processing: To process payment for your orders through secure payment gateways (credit/debit cards, PayPal, etc.).
  • Customer Service: To respond to your inquiries, provide support, and address any issues or concerns.
  • Promotions and Offers: With your consent, we may send you promotional emails, newsletters, and special offers about products, discounts, or new collections. You can opt out at any time by unsubscribing from our emails.
  • Website Improvement: To analyze website usage and improve our website, customer service, and overall user experience.

3. How We Protect Your Information

  • Data Security: We implement a variety of security measures, including encryption, to maintain the safety of your personal information. Payment information is processed through secure payment gateways (such as PayPal or Stripe) to ensure its protection.

  • Limited Access: Only authorized personnel within Divine Pearll have access to your personal data, and they are required to keep this information confidential.

  • Data Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing your orders and providing customer service.

4. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who help us operate our business (e.g., payment processors, shipping companies). These third-party providers are required to keep your information confidential and only use it for the purpose of providing their services.

Examples of third-party service providers include:

  • Payment Processors: To process payments securely.
  • Shipping Companies: To fulfill and deliver your orders.
  • Marketing Providers: To send promotional emails or newsletters (if you’ve opted in).

We may also share your information if required by law or to comply with legal obligations, such as responding to a subpoena, court order, or government request.

5. Your Choices and Rights

  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails, newsletters, or special offers at any time by clicking the “unsubscribe” link in any email we send or by contacting us directly.

  • Access to Your Information: You may request access to the personal information we have collected about you by contacting us at support@divinepearll.com.

  • Correction of Information: If your personal information is inaccurate or incomplete, you can update it by contacting us directly.

  • Deletion of Information: You have the right to request the deletion of your personal information, subject to certain legal obligations. To request deletion, please contact us.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons) to enhance your experience on our website. These technologies help us:

  • Understand how you use our website.
  • Provide personalized content and offers.
  • Improve our website performance and functionality.

You can control cookie settings through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have inadvertently collected information from a child under the age of 18, we will take steps to delete that information.

8. International Data Transfers

If you are located outside the United States, please note that any information you provide to us will be transferred to and processed in the United States. By using our services, you consent to the transfer and processing of your data in the United States, which may have different data protection laws from those in your country.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes to this policy, we will post a notification on our website and update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: info@divinepearll.com
  • Phone: (559) 935-4142
  • Mailing Address: 41191 S Glen Ave
    Coalinga, California(CA), 93210

Thank you for trusting Divine Pearll with your personal information. We are committed to keeping your data safe and ensuring your privacy.