Divine Pearll – Sales Policy

Welcome to Divine Pearll, where we specialize in high-quality, luxurious jewelry designed to dazzle and delight. We are dedicated to providing you with an exceptional shopping experience, ensuring satisfaction with every purchase. Please review our sales policy below for important information regarding orders, payments, shipping, and more.

Last Updated: November 19, 2024

1. Pricing Policy

  • Product Prices: All products listed on our website are priced in US dollars (USD). Prices are clearly marked for each item and may vary depending on promotions, special offers, or product updates.
  • Promotions: Discounts, seasonal offers, or exclusive promotions will be announced on our website, social media platforms, or via email. These offers are typically time-limited and apply to selected items.

2. Payment Policy

  • Accepted Payment Methods:
    • Credit/Debit Cards: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover, etc.).
    • PayPal: For secure and easy payment processing, we also accept PayPal.
    • Bank Transfer: For large orders, bank transfer payments are available.
    • Buy Now, Pay Later: We offer installment payment options through services like Klarna and Afterpay (if applicable).
  • Order Confirmation: Upon successful payment, you will receive an order confirmation along with a receipt via email.

3. Shipping Policy

  • Shipping Areas: Divine Pearll delivers to most locations globally. Delivery services are available to the US, Canada, Europe, Australia, and most countries in Asia and Latin America.

  • Shipping Time:

    • Domestic (US): 2-5 business days.
    • International: 5-14 business days, depending on the destination country and customs processing.

  • Shipping Fees:

    • Domestic Orders: Shipping is free for all orders over $4000 USD.
    • International Orders: Shipping fees will vary based on the destination and the size of the order. You will be notified of the exact shipping cost at checkout.

  • Tracking: Once your order ships, you will receive a tracking number to follow your parcel’s journey.

4. Return and Exchange Policy

  • Return/Exchange Conditions:
    • Products must be unused, unworn, and in their original packaging with tags attached.
    • Returns or exchanges are accepted within 14 days from the delivery date.
    • Custom-designed or personalized items (engraved, custom orders) are not eligible for returns or exchanges unless they are defective or damaged.
  • How to Return/Exchange:
    • Please contact our customer service team via email at support@divinepearll.com to request a return or exchange authorization.
    • Once the return/exchange is approved, we will provide instructions on how to send back the product. You will be responsible for return shipping costs unless the item is defective.

5. Warranty Policy

  • Warranty Coverage: All jewelry purchased from Divine Pearll comes with a 12-month warranty from the date of purchase. The warranty covers manufacturing defects such as material flaws, stones falling out, or clasp malfunctions.

  • Exclusions: The warranty does not cover damage caused by accidents, misuse, exposure to chemicals, or excessive wear (such as scratches, bending, or damage from impact).

  • How to Claim Warranty:

    • To claim warranty service, please email info@divinepearll.com with your order number and a description of the issue. If the problem is covered under warranty, we will offer to repair, replace, or refund the defective item.

6. Privacy and Data Protection

  • Customer Privacy: At Divine Pearll, your privacy is important to us. We collect only the necessary information to process orders and provide customer support.

  • Data Usage: We will never share your personal information with third parties without your consent. For full details, please refer to our Privacy Policy on our website.

7. VIP Customer Program

  • Loyalty Points: Earn points with each purchase, which can be redeemed for discounts or special offers on future orders.
  • Exclusive Offers: VIP customers are invited to participate in exclusive sales events, enjoy early access to new collections, and receive birthday gifts or special discounts.

8. Feedback and Complaints

  • Customer Satisfaction: We value your feedback and aim to resolve any issues or concerns promptly. If you are not satisfied with your product or service, please contact us immediately.

  • Response Time: Our customer support team will address any complaints or queries within 48 hours. We are committed to ensuring you are completely satisfied with your purchase.

Contact Information

  • Customer Service Hotline: (559) 935-4142
  • Email: info@divinepearll.com
  • Website: divinepearll.com
  • Headquarters: 41191 S Glen Ave
    Coalinga, California(CA), 93210

Thank you for choosing Divine Pearll. We are dedicated to providing you with stunning jewelry and outstanding customer service. Enjoy your shopping experience!